See how technology and the power of personalized data—paired with human ingenuity and years of hard work on our side—creates health insurance that enables everyone to keep members’ health at the center.
Patient mobile app to find
and set up care
Online HR portal for
managing employees
Real-time tracking of policy
usage data
Benefits
Simpler, smarter
processes
From paper-free online signup and management to customized plans and processes, we save you time and hassle—and quickly connect members to the best care.
Access to a wide network of healthcare providers—over 600 service providers in Rwanda and additional coverage in East Africa.
Key Features
Feature rich. Frustration free.
Lots of pieces come together to make up our exceptional insurance offering, of course. Here are a couple of the heaviest hitters.
Extensive Network of Healthcare Providers
Interconnected coverage across the ecosystem gives members access to top-tier care and lets them choose the providers they prefer.
Live chat
Call Agent
FAQs
24/7 Customer Support
We’re here 24/7 to help guide and support you via live-human online chat, phone, email or FAQs.
Convenient Member Mobile App
Members can check policy details, locate providers, set up appointments, submit claims, and track health activities on our intuitive app.
Personalized Wellness Content
From fitness challenges to nutrition goals, mental health support, and online classes and resources, we support and reward members’ efforts to keep themselves healthy.
Live chat
Call Agent
FAQs
24/7 Customer Support
We’re here 24/7 to help guide and support you via live-human online chat, phone, email or FAQs.
Convenient Member Mobile App
Members can check policy details, locate providers, set up appointments, submit claims, and track health activities on our intuitive app.
SUPERIOR SERVICE
Patients vs patience
A dedicated team that’s up-to-speed on all things you, means no patience is needed. We get you answers fast
to keep the focus on getting our members the best care.
Connect to a real person via our web chat or phone or email us. We’re here to help
Have a question? We’re here to sort out anything that doesn’t look right
With the latest on your specific plan and situation via our digital portal and above-and-beyond training, our team gets you solid, actionable answers
You wait. And wait. And then get transferred to an automated phone service or polite, but uninformed, agent
You’re the one having to reach out to multiple entities to get clarity, and correction on a bill mishap
Whether you’re a member needing to find a provider, an employer or partner needing to sort out a concern or a mix up, you’re on the hook to figure it out
We have a different approach to customer service
Benefits
Health insurance packages
Inpatient limit per family
Outpatient limit per family
Dental limit per person
Optical limit per person
Wellness Package
Screening
Health management
Workplace
Workplace
Mental Health
Activity
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